This Privacy Policy explains how Navyug Digital Private Limited ("Company", "we", "our", "us") collects, uses, discloses, and protects personal information when you use our website www.navyugdigital.in and mobile applications (collectively, the "Platform"). Please read this policy carefully to understand our practices regarding your information and how we will treat it.
1. Information We Collect
We collect information you provide directly and information collected automatically when you use the Platform.
- Information you provide: name, email address, phone number, postal address, profile photo, qualifications, diploma details, academy information, and other information you submit during registration or course enrollment.
- Payment & billing information: card or payment instrument data, billing address, and transaction details when you purchase a plan or service through our payment partners.
- Account & usage data: username, hashed passwords, login timestamps, IP addresses, device information (model, OS version), and activity logs within the Platform (pages visited, courses accessed, time stamps).
- Communications: messages, support requests, feedback, and correspondence you send to us.
- Cookies & analytics: cookies, web beacons, and similar technologies that collect information about your browsing behavior, preferences, and device identifiers.
2. How We Use Your Information
We use personal information for the following purposes:
- To register and manage your account, verify your identity, and provide access to purchased services and digital diplomas.
- To process payments, prevent fraud, and maintain billing records.
- To send transactional communications such as registration confirmations, invoices, diploma delivery, webinar links, and important notices.
- To provide customer support, respond to inquiries, and process refunds or disputes.
- To improve and personalize our Platform (content recommendations, language/currency preferences, and UI adjustments).
- To analyze usage trends, monitor and enhance platform performance, and conduct research and analytics.
- To comply with legal obligations and enforce our Terms & Conditions.
3. Legal Basis for Processing (where applicable)
Where required by applicable law, we rely on one or more lawful bases to process personal data, including:
- Contractual necessity: processing required to perform a contract with you (e.g., to provide paid services).
- Consent: where you have provided consent for specific activities (e.g., marketing emails). You may withdraw consent at any time.
- Legitimate interests: for platform improvements, fraud prevention, and security, balanced against your rights and expectations.
- Legal obligation: when necessary to comply with legal or regulatory requirements.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to provide, secure, and improve our Platform. Cookies may be:
- Essential cookies: required for site functionality (login, session management).
- Performance & analytics cookies: to measure and analyze how users interact with the Platform.
- Advertising & targeting cookies: to deliver relevant ads and measure ad effectiveness (only if applicable).
You can control cookie preferences through your browser settings and opt out of certain tracking via the cookie banner where available. Blocking cookies may affect your ability to use some features.
5. Data Sharing & Third-Party Processors
We may share personal information with:
- Service providers & processors: payment processors (e.g., Razorpay), hosting providers, analytics providers, email and communication services, and other vendors who perform services on our behalf.
- Business partners: partners involved in delivering particular services (for example, authorized training academies), where you have opted in to such features.
- Legal & safety reasons: when required by law, to respond to legal process, to protect our rights or safety, or to investigate fraud or other wrongdoing.
We require third-party processors to use appropriate safeguards and to process personal data only for the purposes we authorize.
6. International Transfers
Your information may be transferred to and maintained on servers located outside your country. When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place (such as contractual clauses, adherence to recognized privacy frameworks, or other lawful mechanisms).
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, tax, or accounting obligations, resolve disputes, and enforce agreements. Retention periods vary by category of data and purpose; for example:
- Account and profile data: retained while the account is active and for a reasonable period after deactivation.
- Payment and transaction records: retained for at least the period required by applicable financial regulations.
- Support communications and logs: retained as needed to resolve issues or as required for legal compliance.
8. Security
We implement technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS for data in transit, firewalls, access controls, encryption of sensitive data where feasible, and regular security assessments.
Although we follow industry-standard practices, no method of transmission or storage is completely secure; we cannot guarantee absolute security.
9. Children’s Privacy
Our Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us personal information, please contact us at nmveducation@gmail.com.
10. Your Rights
Depending on your jurisdiction, you may have rights related to your personal data including:
- The right to access and receive a copy of personal information we hold about you.
- The right to correct or update inaccurate or incomplete information.
- The right to request deletion or restriction of processing in certain circumstances.
- The right to object to processing and to withdraw consent where processing is based on consent.
- The right to data portability where applicable.
To exercise your rights, please contact us at nmveducation@gmail.com. We will respond to requests in accordance with applicable law. We may need to verify your identity before fulfilling certain requests.
11. Marketing Communications
If you have opted in to receive marketing communications, you may opt out at any time by following the unsubscribe instructions in the communication or by contacting us at nmveducation@gmail.com. Even if you opt out of marketing messages, we may still send you transactional or service-related communications.
12. Links to Other Websites
Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any site you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page. Significant changes may be communicated through the Platform or via email.
14. Contact Us
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, contact us: